Very high open rates
Time-critical information actually gets seen before the appointment.
Automation solution
SMS Automation
Text messages that get read: confirmations, reminders and on-the-way alerts.
Example workflow
- 1Appointment booked
- 2Confirmation SMS sent immediately
- 3Reminder SMS 24 hours before
- 4On-the-way SMS when the job is started
- 5Customer replies captured on the lead
- 6Post-job SMS with review link
- 7Opt-out handled automatically
The problem
The messages that get typed in the van
Text messages are opened within minutes. For time-critical information — a reminder, an arrival window, a rescheduled slot — SMS does a job email cannot.
SMS automation sends those messages at exactly the right moment and brings replies back into the same lead record as everything else.
Confirming appointments, warning about delays and telling customers you are on the way are all small messages that add up to a large amount of thumb-typing at the worst possible times.
- Manual confirmation texts sent late or forgotten
- No warning to customers when running behind
- No-shows because the appointment was forgotten
- Customer replies lost in a personal phone
- Different team members texting from different numbers
The solution
The right text at the right minute
Business Flow System sends texts on triggers: a booking made, an appointment approaching, a job marked as en route, a quote left unanswered.
Messages come from a consistent business sender, replies are captured against the lead, and the whole conversation stays visible to the team rather than trapped on one phone.
How the automation works
- Step 1
Choose the moments
Pick which events deserve a text: booking confirmations, 24-hour reminders, on-the-way alerts, quote chasers.
- Step 2
Write short templates
Concise messages with merge fields for name, date, time window and address.
- Step 3
Send on trigger
Messages fire from the booking and lead system automatically, respecting quiet hours.
- Step 4
Capture replies
Inbound replies land against the lead and can notify you instantly.
Benefits
What changes in your week
Fewer wasted journeys
Reminders and confirmations sharply reduce no-shows.
Better customer experience
An on-the-way message is a small touch customers consistently notice.
One shared inbox
No more conversations hidden on an individual's phone.
Included features
- Business sender identity
- Trigger-based sending
- Quiet-hours protection
- Two-way messaging into the dashboard
- Merge fields for job details
- Opt-out and compliance handling
- Delivery reporting
FAQ
Frequently asked questions
Common questions about sms automation.
Keep reading
Explore related automation
Automation rarely works in isolation. These pages cover the parts of the system that connect to this one.
- Appointment Reminder AutomationFewer no-shows, fewer wasted journeys, better prepared customers.Read more
- Automated Booking SystemCustomers book real availability. Your diary, rules and travel time stay respected.Read more
- Customer Follow-Up AutomationQuotes chased, enquiries revived and past customers reminded — automatically.Read more
- Review AutomationConsistent review requests at the right moment, with unhappy feedback caught first.Read more
- Automation for Mobile Tyre BusinessesRegistration, tyre size and location captured before you speak to the customer.Read more
- Automation for Garages and Automotive BusinessesMOT and service reminders, easy bookings and clear repair communication.Read more
Automate sms automation in your business
Tell us how your business works today and we will configure the automation around it.