More reviews, steadily
A consistent trickle looks far more credible than a burst once a year.
Automation solution
Review Automation
Consistent review requests at the right moment, with unhappy feedback caught first.
Example workflow
- 1Job marked complete
- 2Delay period observed
- 3Review request sent by email or SMS
- 4Happy customer taken to review profile
- 5Unhappy customer routed to private feedback
- 6Single reminder sent if no response
- 7Result recorded against the customer
The problem
Why good businesses have thin review profiles
Reviews are the single strongest local ranking and conversion signal most service businesses have, and almost every one of them under-collects.
Review automation makes the ask automatic, well-timed and consistent, without the awkwardness of asking face to face.
The moment to ask is right after a job goes well — which is also the moment you are packing up and driving to the next one. A week later it feels too late, so the ask never happens.
- Reviews only requested when someone remembers
- Asks made at the wrong moment
- No reminder for customers who intended to leave one
- Negative feedback appearing publicly with no warning
- Older reviews making the business look inactive
The solution
A steady, honest flow of reviews
When a job is marked complete, the system waits an appropriate interval and sends a short request with a direct link to your review profile.
A single reminder follows if there is no response. Customers who indicate they were unhappy are routed into a private feedback conversation with you first, so problems get solved rather than published.
How the automation works
- Step 1
Complete the job
Marking a job complete — manually or via the booking system — triggers the review workflow.
- Step 2
Wait for the right moment
A configurable delay ensures the customer has had time to be satisfied with the work.
- Step 3
Ask simply
One short message, one link, no login required. Sent by email, SMS or both.
- Step 4
Route feedback
Positive intent goes to your public profile; negative intent opens a private conversation.
Benefits
What changes in your week
Better local visibility
Volume and recency of reviews directly influence how you appear in local search.
Problems caught early
Unhappy customers get a private route to you before a public post.
Zero awkwardness
Nobody has to ask in person or chase for a favour.
Included features
- Direct review-profile links
- Configurable delay and reminders
- Email and SMS channels
- Private negative-feedback routing
- Per-service request templates
- Suppression of recently asked customers
- Review request reporting
FAQ
Frequently asked questions
Common questions about review automation.
Keep reading
Explore related automation
Automation rarely works in isolation. These pages cover the parts of the system that connect to this one.
- Customer Follow-Up AutomationQuotes chased, enquiries revived and past customers reminded — automatically.Read more
- SMS AutomationText messages that get read: confirmations, reminders and on-the-way alerts.Read more
- Marketing AutomationTurn your existing customer list into repeat and referred work.Read more
- Email AutomationEvery customer email sent on time, on brand, without being written by hand.Read more
- Automation for Trades and Local Service BusinessesA complete automation system for any local business that quotes and books jobs.Read more
- Automation for Cleaning CompaniesRecurring schedules, instant quotes and reliable customer communication.Read more
Automate review automation in your business
Tell us how your business works today and we will configure the automation around it.