MOT renewals lost to competitors
Expiry dates are stored per vehicle and reminders go out well ahead of the due date, with a booking link so the slot is taken before anyone else makes contact.
Industry
Automation for Garages and Automotive Businesses
MOT and service reminders, easy bookings and clear repair communication.
Garages have a rare advantage: every customer has a legally required annual event with a known date. Most still lose that work to whoever sends the first reminder.
Automation makes sure the first reminder is always yours, then keeps the workshop full with service and repair follow-ups.
Challenges
Where the work is lost in this industry
Each of these is handled by a specific part of the Business Flow System platform.
Workshop phone constantly interrupted
Booking calls interrupt technicians and reception equally. Online booking with real workshop capacity moves routine bookings off the phone.
Authorising additional repair work
When extra work is found mid-job, automated messages with the details and a clear approval route reduce the delay between discovery and authorisation.
Declined work never revisited
Advisory items and declined repairs are recorded and followed up before the next service, converting deferred work rather than losing it.
Lead capture
What we capture from every vehicle enquiry
- Vehicle registration, make and model
- Mileage and service history status
- Service type — MOT, service, diagnostic or repair
- Reported symptoms or warning lights
- Courtesy car or waiting requirement
- Preferred drop-off date and time
Outcomes
- MOT and service work rebooked before competitors make contact
- Fewer interruptions to workshop staff
- Faster authorisation of additional repairs
- Advisory work converted rather than forgotten
Example workflows
How the automation runs day to day
Workflows are configured around your services during onboarding, then run without supervision.
MOT reminder cycle
- 1MOT completed and expiry date recorded
- 2Reminder scheduled for six weeks before expiry
- 3Email and SMS reminder sent with a booking link
- 4Customer books a workshop slot online
- 5Confirmation and reminders sent
- 6Vehicle checked in and work recorded
- 7Advisories saved for future follow-up
Additional work authorisation
- 1Technician identifies extra work required
- 2Details and price sent to the customer
- 3Customer approves or declines by reply
- 4Approved work added to the job
- 5Declined items recorded as advisories
- 6Vehicle-ready notification sent on completion
- 7Declined items followed up before the next visit
FAQ
Frequently asked questions
Questions we are asked most often about garages & automotive.
Keep reading
The automation behind this industry
These are the parts of the platform that do the work described above.
- Appointment Reminder AutomationFewer no-shows, fewer wasted journeys, better prepared customers.Read more
- Automated Booking SystemCustomers book real availability. Your diary, rules and travel time stay respected.Read more
- SMS AutomationText messages that get read: confirmations, reminders and on-the-way alerts.Read more
- Marketing AutomationTurn your existing customer list into repeat and referred work.Read more
Set up garages & automotive automation
Complete the onboarding form and we will configure your workflows around how you already work.