Callouts, inspections, quotes and certificate reminders handled automatically.
Electrical work splits into two very different demands: urgent faults that need answering within minutes, and planned work such as rewires, consumer unit upgrades and EICR inspections that needs patient, structured follow-up.
Business Flow System handles both streams separately, so an emergency callout is never sitting behind a quote enquiry in the same inbox.
Challenges
Each of these is handled by a specific part of the Business Flow System platform.
A fault call arriving while you are working in a loft space is a job that goes to whoever answers first. Automated answering captures the fault type, property type and postcode, then alerts you immediately if it qualifies as an emergency.
Rewires and consumer unit upgrades are considered purchases. A structured follow-up sequence keeps your quote in front of the customer through the decision period without you having to chase.
Landlord inspections and periodic testing run on fixed cycles. Reminder automation contacts the customer ahead of the expiry date, which turns one-off inspections into recurring annual work.
Workflow automation issues the certificate, files it against the customer record and sends the customer their copy without anyone assembling an email.
Lead capture
Example workflows
Workflows are configured around your services during onboarding, then run without supervision.
FAQ
Questions we are asked most often about electricians.
Keep reading
These are the parts of the platform that do the work described above.
Complete the onboarding form and we will configure your workflows around how you already work.