Incomplete enquiry details
An enquiry that says 'flat tyre, can you come out?' costs three phone calls before it becomes a job. Structured capture asks for the registration, tyre size from the sidewall and precise location up front.
Industry
Automation for Mobile Tyre Businesses
Registration, tyre size and location captured before you speak to the customer.
Mobile tyre fitting lives or dies on two things: how fast you respond, and whether you have the right tyre on the van when you arrive.
Both depend on collecting precise vehicle information at the moment of enquiry — which is exactly what a stressed driver at the roadside is least able to provide unprompted.
Challenges
Where the work is lost in this industry
Each of these is handled by a specific part of the Business Flow System platform.
Roadside urgency
A driver on a hard shoulder will call three companies in five minutes. Automated answering and instant acknowledgement mean you are the one that responds first, even mid-fitting.
Stock and route planning
Knowing the tyre size before dispatch means the right stock goes on the van and the route is planned properly, instead of a wasted journey.
Fleet and repeat customers
Fleet accounts need consistent records per vehicle. Automated records store registrations, previous fittings and tread notes for proactive replacement reminders.
Lead capture
What we capture from every tyre callout
- Vehicle registration
- Tyre size from the sidewall, with a photo option
- Number of tyres required
- Exact location — postcode, roadside or what3words
- Whether the vehicle is in a safe position
- Preferred fitting window and payment method
Outcomes
- Complete vehicle details before the first conversation
- Faster response than competitors on roadside jobs
- Correct stock loaded before dispatch
- Fleet vehicle histories maintained automatically
Example workflows
How the automation runs day to day
Workflows are configured around your services during onboarding, then run without supervision.
Roadside emergency callout
- 1Driver calls or submits a mobile enquiry
- 2Registration, tyre size and location captured
- 3Safety check confirmed
- 4Fitter alerted with details and map link
- 5Customer sent an arrival window by SMS
- 6On-the-way message sent when travelling
- 7Payment link and review request sent after fitting
Planned replacement and fleet work
- 1Tread depth recorded at the previous fitting
- 2Replacement reminder scheduled
- 3Reminder sent to the driver or fleet manager
- 4Quote produced from stored vehicle details
- 5Booking made at the depot or home address
- 6Reminders sent before the appointment
- 7Fitting logged against the vehicle record
FAQ
Frequently asked questions
Questions we are asked most often about mobile tyre businesses.
Keep reading
The automation behind this industry
These are the parts of the platform that do the work described above.
- Lead Management AutomationEvery enquiry captured, acknowledged, assigned and tracked to a decision.Read more
- SMS AutomationText messages that get read: confirmations, reminders and on-the-way alerts.Read more
- AI ReceptionistAnswer every call, capture the details and book the job — even when you can't pick up.Read more
- Automated Booking SystemCustomers book real availability. Your diary, rules and travel time stay respected.Read more
Set up mobile tyre businesses automation
Complete the onboarding form and we will configure your workflows around how you already work.